Envy 5660 troubleshooting


Solve HP Envy 5660 Troubleshooting Issues

HP Envy 5660 Troubleshooting Categories are as follows:

  • Issue 1:
  • Print job is stuck in queue or the printer is offline:
  • The print job stuck issue occurs only when your printer has incurred a recent hp envy 5660 paper jam and if the jam is not cleared properly.
  • The printer is offline message appears on your computer when there is a network disconnection between the printer and the computer.
  • Issue 2:
  • Printer does not respond or Printer performs a slow printing, follow these steps for hp envy 5660 troubleshooting:
  • Sometimes your printer becomes unresponsive. This issue requires the printer to be updated with the latest version of the driver.
  • Similarly when the printer prints slowly than the expected speed, try to reset it if not update the recent version of the driver.
  • Issue 3:
  • When a PDF print job is canceled in the Edge Browser for Windows 10:
  • This issue occurs when you upgrade your operating system to Windows 10. Check if the OS has been installed properly or;
  • Print in Draft mode or to access the PDF file, install the Microsoft Reader app. This app can be installed from the Microsoft store.
  • Other Issues:
  • Poor Print quality
  • Poor print quality issue occurs in your printer only when there is an issue with your ink cartridges. Either the cartridges should have been depleted or the ink level should have gone down. Try these simple steps for hp envy 5660 troubleshooting the issue.
  • With the help of HP SureSupply you can monitor the ink level of your cartridges and can order the stock before you run out of ink.
  • Remove the depleted cartridge from its slot and replace it with a new one. Otherwise the doc or the photo quality may not be up to the mark.

Any paper jammed in the input tray can be cleared

  • Take out the input tray to its extreme outer position.
  • Eliminate all paper from the input tray.
  • Slowly remove the hp envy 5660 paper jam from the output rollers.
  • Use a flashlight to check if there are any bits of paper is left out.
  • Push the input tray back with the width guides aligned.

Solution for How to Install HP Envy 5660 Driver in Windows XP?

The scan fails and the document is not found when you try to scan with your HP Envy 5660 printer. One of the main reasons could be due to a broken ADF.

  • The steps remain same for both Wired and Wireless connections:
  • When the Automatic Document Feeder is broken, the paper sensor may not work and hence the document may not be detected for scan.
  • Otherwise, if its any other error, a message should appear on the control panel display stating original loaded or document loaded.

Follow these steps as a solution:

  • Check if your HP Envy 5660 printer is powered up properly.
  • It should be connected directly to a wall outlet for power.
  • Do not use any spikes or surge protectors to connect your printer.
  • Disconnect the power source, reconnect it and then turn it on.
  • Try placing a paper and check if the printer scanner detects it.
  • Load a sheet of plain paper on the ADF and adjust the width guides.
  • Close the ADF cover tightly and push it for the scanner to sense the paper.
  • If the paper sensor is working, then you should receive a chime or message.
  • Clean the ADF with a lint-free cloth and a mild glass cleaning solution.
  • To clean the unseen ends of the scanner, use flashlight and clean it.
  • Open the ADF cover and clean the white rollers with the damp cloth.

If these steps does not work, then uninstall the printer software.

  • In Windows, look for your printer model and then click Uninstall or Yes by doing a right-click on it. Remove the software with the prompts on the screen.
  • In Mac, click Finder, click Go, click Applications, then open the HP folder. Double-click on the HP Uninstaller folder and remove the software as per the prompts.

Fix HP Envy 5660 Troubleshooting – Not Copying

Some common quality issues with the Copy function are: If you find the printout of the copy with quality issues when copied from the flatbed or Automatic Document Feeder, it could be the horizontal or vertical lines, color bands or poor resolution.

The hp envy 5660 troubleshooting guide proposes the following:


  • Sometimes, thumb impressions, messy smears and dust on or under the scanner glass or lid, or in the document feeder may cause lines and color bands. It is recommended to clean these parts with a spongy, fiber-free cloth with the glass cleaner sprayed on it.
  • Ensure that the printer is disconnected from the power while doing the above process as it may lead to power short circuit sometimes.

Copy Settings:

  • Tap or press Copy button or icon from the control panel of the printer.
  • Tap Settings if required and then go to the Quality or Optimization setting.
  • Change the size, brightness, Draft mode and Quality to improve quality.
  • Get back to the main screen by pressing Back symbol or OK.
  • Insert the original document or photo and then try to do copy.

Resetting the printer:

  • Close the scanner lid after removing the items on the scanner glass or ADF if any.
  • Detach the power cord from the hp envy 5660 troubleshooting printer and the power outlet while it is turned on.
  • Leave the printer idle for at least 60 seconds and then proceed further.
  • Rejoin the power cord to the direct electrical wall outlet.
  • Rejoin the power cord to the printer and ensure it is stable.
  • Try to copy with the original document or photo loaded on it.

Servicing the Printer

  • Call your printer manufacturer for a printer service if none of the steps help you.

Fix HP Envy 5660 Troubleshooting – Ink cartridge problem

After installing the ink cartridges, the control panel displays an error message Missing ink cartridges.

Check ink cartridges compatibility of the printer

  • Go to HP SureSupply, select your country/region and follow the instructions to check ink cartridge compatibility with your printer.
  • If the ink cartridges are compatible, do the next step. Else, it is recommended to replace the ink cartridges.
  • Cleaning the Electrical cartridge contacts
  • With the printer turned off and powered off clean the electrical contacts of it with a damp lint-free cloth.
  • Open the cartridge access door and remove the cartridges from their slot to clean and then reinsert the same.

Restarting the printer would also be another solution

  • Turn on the printer with the help of Power button.
  • Unplug the power cord from the rear of the printer while it is turned on.
  • Disconnect the power cord from the direct wall outlet.
  • Hold on for atleast 15 seconds and then proceed further.
  • Plug in the power cord back to the electrical wall outlet.
  • Connect the power cord to the printer’s rear and turn the printer on.

HP Envy 5660 Troubleshooting – Printer not found:

  • When you try connecting your printer to a local network, it displays below messages on your computer monitor.

Solve HP Envy 5660 Printer not found Issue

Unable to find printer and Printer not found, for hp envy 5660 troubleshooting:

  • Restart the computer, router and the 123.hp.com/envy5660 printer, by turning them off and on
  • Remove all connections from the printer to the computer.
  • Reconnect all the connections as it is and try reinstalling the printer software.

Checking the printer’s network connection

  • Wireless Connection: Enable the wireless network on the printer and verify the same.
  • Wired Connection: Connect the cable from the Ethernet port to the router’s port if free.

Connecting to the printer network manually

  • Employ Wireless Setup Wizard if your printer has touch or text-based control panel.
  • Execute Wireless Protected Setup (Push button) if your printer has basic control panel.

Running the Scan Doctor

  • Download and run HP Print and Scan Doctor tool that resolves most of the basic issues with your printer.
  • On the Welcome screen click Start-→My Printer is not listed (if not listed)-→Retry-→Choose your printer–>Next.

Disabling the firewall software on the computer temporarily

Deactivate and reactivate your computer’s firewall software and try installing the printer software again.

How to Clear HP Envy 5660 Paper Jam Issue?

At the time of executing a print job, the printer stops feeding pages suddenly and a paper jam error message displays on the printer’s control panel.

The printer’s control panel displays a brief instruction on removing hp envy 5660 paper jam.

  • First clean the jammed paper from the output tray.
  • Clear the hp envy 5660 paper jam from the input tray.
  • Clear the paper jam from the base of the printer if any.
  • Remove the jammed paper from the ink cartridge access area if any.
  • Ensure that the carriage moves freely from left to right.
  • Make certain that the printer is placed on a clean and flat surface.
  • Keep the paper feed rollers crystal clean by doing it manually.
  • Factory reset the printer by doing a power down and power up process.
  • If none of the steps above work for hp envy 5660 troubleshooting, then service the printer with its manufacturer.

Fix HP Envy 5660 Wireless Connection Problem

Your printer does not maintain wireless network connection while you intend to execute a print job.

  • Turn off your computer and the router and turn it on again. Check if your printer is connected to network now.
  • If you are using a Windows computer, then download and run the HP Print and Scan Doctor tool and restart your device.
  • For Mac computers, evaluate the network test report if your printer contains an LCD touch control panel display.
  • If the printer’s wireless signal is turned off on your Mac, then turn on the wireless signal with the wireless button.
  • If the wireless light is turned off, then reconnect your wireless network with your printer.

Other options to turn on wireless feature

  • Select the Setup, Network or Wireless menu and then choose Wireless Setup Wizard from the printer’s control panel.
  • If prompted, choose the name of your local network and follow the instructions on the screen to form the network.
  • While evaluating the test report, if the Wireless On shows Fail, then the wireless signal is turned off and hence turn it on.
  • If Connected shows Fail or Not Run, then setup the wireless network to your printer with the Wireless Setup Wizard.
  • If Signal Quality= Poor or Not Run, then keep all the devices nearby for signal range and then print the test report again.