If a printer goes offline, there may be many reasons behind it. These include outdated or incompatible drivers, conflict of printer spooler services, and connection problem between the computer and the printer. Multiple unfinished print jobs in the queue could also be the reason. Or else, the printer may encounter any internal error. Just check the causes one by one to know the reason behind the offline printer issue on Windows 10. Then, try to resolve the issue on your own or Call our technical support team to fix it.
Check the Printer Connection
The foremost check is to know whether the communication between the printer & PC is properly set up. Sometimes, a damaged USB cable or USB port, or an improper network connection, if connected wirelessly, may lead to the issue.
Turn off your printer and remove it from the power supply. Leave it undisturbed for a minute and then connect the printer to the power supply. Press & hold the Power button on the printer for 30 seconds.
Make sure that the USB cable from the printer is properly connected to the USB port of the PC.
Switch to another USB port to see if this resolves the problem.
If you have connected via Ethernet port, then make sure the Ethernet port is working, and the connection to your printer and computer is proper.
If you have connected via a wireless network, then make sure that the printer and computer are connected to the same network.
Multiple unfinished print jobs in the queue
Navigate to the Devices and Printers window on your Windows 10 computer.
Look for your printer name and right-click on it. Select the See what's printing option.
Click the Printer tab and choose then Cancel All Documents option.
Now, check whether your printer is back to the online status. By now, the printer offline issue on your Windows 10 computer should be resolved.